Microtransit Service

Lynx Transit is the area’s first-ever microtransit service. Think of us like a minibus that comes when you want, where you want — give us your pickup and drop-off addresses, and we’ll provide a few ride options. Choose the one that works best for you and we’ll send a driver your way.

Service locations: City of Roanoke, City of Salem and the Town of Vinton

Monday-Saturday 8:45pm-12:45am.

Sunday 9:00am-6:00pm

Price: $1.75 per passenger per trip. $.85 with Discount ID

What is Microtransit?

Microtransit is on-demand, shared public transit transportation that serves passengers using dynamically generated routes in response to individual or general consumer demand.

It utilizes smaller vehicles (vans) and a mobile GPS platform. Passengers may be expected to make their way to and from common pick-up or drop-off points. Door-to-door service is not available.

Modern ADA Accessible Vans by BRAUN

How To Book A Ride

Create An Account

Download the Lynx Transit Express mobile app from the App Store or Google Play store and follow the simple signup steps.

Book A Ride

Enter your pickup and drop off addresses and choose the ride option that works for you.

Meet Your Driver

Check the app to find out exactly where to meet the vehicle, which may be a short walk from the address you gave us.

Payment Options

Pay via credit or debit card in the app.

Purchase a Lynx Transit card at the Third Street Station from 6:00am – 8:00pm

Frequently Asked Questions

Can I book rides without a smartphone?

Yes, simply call 540-815-8687 and we’ll assist you over the phone during Lynx hours of operation.

You can bring up to 4 additional passengers. Please note that each additional passenger costs $1.75 per trip or $.85 with Discounted ID.

Our tech pairs riders heading in the same direction, meaning passengers might be getting picked up and dropped off throughout your ride. In order to keep things moving as quickly and efficiently as possible, we usually ask you to meet us at a nearby corner instead of right outside the address you entered — that way, the driver doesn’t have to make any detours that could slow things down.

After you book a ride, the app will display your pickup spot — we’ll either give you the address or business name at your pickup spot to help you find it. Either way, there will always be a dotted line to show you how to get there!

If you cancel a ride, there’s no charge. However, please remember that Lynx Transit is a community service and cancelling rides can impact other riders. If the driver cannot locate you after the 2-minute waiting period, you’ll be charged a no-show penalty of $1.75 or $.85 with Discount ID.

Re-book directly in your app, and then send an email explaining what happened to hello@lynxtransit.com. You won’t be charged for this ride.

All vehicles are branded with Lynx Transit/Valley Metro logos and colors, so they should be easy to spot.

Yes! Please let us know you need a WAV when you book your ride by tapping your profile picture or image at the top of the app menu and tapping the Wheelchair toggle to turn it on.

If booking a day or more in advance please be ready at the beginning of the booking window.  Passengers booking day of should have to wait no longer than 15 minutes for their ride to arrive.

Once you start a ride, the destination cannot be changed. If you have not yet boarded the vehicle, you can cancel the ride and re-book with a new destination.

Yes. Tap the Favorites tab in the app menu, then tap Set Home Address or Set Work Address and type in the address of your preferred location.

Yes, this is encouraged! Feel free to fill out the feedback screen in the app after your ride.

Open the app and select Get Started. In the password box, select Forgot your password? and follow the prompts.

Please email us at hello@lynxtransit.com with a description of the missing item.